FAQ

What are the shipping times for your products?

 

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Please note that due to Covid 19 orders may be delayed than expected! We apologize in advance for this inconvenient

 

 

Do you ship all over the world?

 

Yes, absolutely. We ship worldwide.

 

 

 

Where do we ship your product from?

 

Our offices are located in Yukon, Canada. Our international warehouse is located in China.

 

 

 

Do you provide product tracking / tracking information?

 

Yes, wait 3 days after placing your order and ask us by email at

 

 

 

Some items are missing from my order, what is happening?

 

Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

 

 

 

I received a damaged item. What can I do?

 

We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: and we will send you a similar replacement item as soon as possible.

 

Where are you located?

 

We are located in Yukon in Canada

 

I still have not received my order. What is taking so long?

 

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: